FAQs

Frequently Asked Questions

1. How long does it take to process an order?

All orders are processed within 1–3 business days after payment confirmation. During product drops, launches, or holiday periods, processing times may take slightly longer.

Estimated delivery times are:

  • Domestic shipping: 3–7 business days

  • International shipping: 7–14 business days depending on location and customs processing.

Please note that delivery times are estimates and may vary.

Shipping costs are calculated at checkout based on your location, package weight, and selected shipping method. Occasionally, GDM may offer free shipping promotions on qualifying orders.

Yes. Once your order is shipped, you will receive an email with tracking information so you can monitor your delivery.

International shipments may be subject to customs duties, import taxes, or other fees required by the destination country. These charges are the responsibility of the customer.

Customers are responsible for providing accurate shipping details. If an incorrect address is provided and the order is shipped, GDM cannot be held responsible for lost or misdelivered packages.

Once an order is handed over to the courier, delivery responsibility lies with the shipping carrier. However, if your package appears lost or significantly delayed, contact us and we will assist you in resolving the issue.

We may collect information such as your name, email address, phone number, shipping and billing address, and payment details, as well as device data like IP address, browser type, and cookies.

Your information is used to process orders, confirm payments, arrange shipping, provide customer support, improve our website, and communicate updates or promotions.

No. GDM does not sell or trade your personal information. We only share necessary information with trusted service providers such as payment processors, shipping companies, and website hosting providers to fulfill orders and operate the website.